Privacy Policy
1. Introduction
Innospace Technologies Limited (“Innospace,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit and interact with our website at theinnospace.com (the “Site”).
Innospace Technologies Limited operates as the exclusive US licensee for Electrolux split air conditioners. The Electrolux brand is used under licence from AB Electrolux (publ).
By using this Site, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the Site.
2. Information We Collect
We only collect personal information that you voluntarily provide to us through the following interactions on the Site.
2.1 Contact Form
When you submit an enquiry through our contact form, we collect:
- First and last name
- Email address
- Company name
- Country
- Message content
2.2 Product Registration
When you register your Electrolux Split AC product, we collect:
- First and last name
- Email address
- Product model number and serial number
- Purchase date and retailer
- Installation address
2.3 Warranty Claims
When you submit a warranty claim, we collect:
- First and last name
- Email address and phone number
- Proof of purchase details
- Product model number and serial number
- Description of the issue
2.4 Website Usage Data
When you visit the Site, we automatically collect certain non-identifiable technical information for site maintenance and performance purposes, including:
- Pages visited and time spent on each page
- Referring URL
- Browser type and version
- IP address and approximate geographic region
- Date and time of visit
Note: We do not currently use any third-party analytics or tracking tools (such as Google Analytics or Meta Pixel) on this Site. If this changes, this Privacy Policy will be updated and users will be notified before any tracking tools are deployed.
3. How We Use Your Information
We use the information we collect solely for the following purposes:
- Responding to enquiries — To respond to messages submitted through our contact form
- Product registration — To register your product, validate your warranty entitlement, and send you relevant product updates
- Warranty processing — To assess and process warranty claims
- Site maintenance — To monitor Site performance, diagnose technical issues, and improve the user experience
- Legal compliance — To comply with applicable laws, regulations, or lawful government requests, and to protect the rights, property, or safety of Innospace, our users, or the public
We will not use your information for marketing or promotional communications without your separate and explicit consent.
4. How We Share Your Information
Innospace does not sell your personal information. We share your data only in the following limited circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Site and delivering our services (for example, email delivery, hosting, and customer support platforms). These providers are permitted to use your data only to perform services on our behalf and are contractually required to protect it.
Legal Obligations
We may disclose your information where required to comply with applicable law, regulation, or legal process, or where necessary to protect the rights, safety, or property of Innospace, our users, or third parties.
Business Transfers
If Innospace undergoes a merger, acquisition, or asset sale, your personal information may be transferred to a successor entity. You will be notified by email and/or a prominent notice on the Site prior to any such transfer.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
- Contact form submissions — Retained for up to 2 years from the date of submission
- Product registration records — Retained for the duration of the applicable warranty period and up to 2 years thereafter
- Warranty claim records — Retained for up to 5 years from the date of claim resolution for legal and compliance purposes
- Website usage data — Retained in aggregate, non-identifiable form only
6. Your Privacy Rights
You have the following rights with respect to personal information we hold about you. To exercise any of these rights, contact us at nathan.golding@theinnospace.com. We will respond within 30 days and may ask you to verify your identity before processing your request.
Right | What It Means |
Access | Request a copy of the personal information we hold about you |
Correction | Request correction of inaccurate or incomplete information |
Deletion | Request that we delete your personal information |
Restriction | Request that we limit how we use your information |
Portability | Request a copy of your data in a portable format |
Objection | Object to our processing of your information where based on legitimate interests |
7. California Residents — CCPA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights:
Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete — You may request deletion of personal information we have collected from you, subject to certain legal exceptions.
Right to Correct — You may request correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing — Innospace does not sell or share your personal information for cross-contextual behavioural advertising. No opt-out action is required.
Right to Non-Discrimination — We will not deny services, charge different prices, or provide a lower level of service based on your exercise of any CCPA rights.
To submit a California privacy request, email us at nathan.golding@theinnospace.com with the subject line “California Privacy Request”. We will acknowledge your request within 10 business days and respond within 45 calendar days (extendable by a further 45 days where reasonably necessary).
8. Children's Privacy
This Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at nathan.golding@theinnospace.com and we will promptly delete it.
9. Data Security
We implement commercially reasonable technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission (TLS/SSL) and access controls limiting data to authorised personnel only.
No method of internet transmission is completely secure. If you believe your information has been compromised, please contact us immediately at nathan.golding@theinnospace.com.
10. Third-Party Links
This Site may contain links to third-party websites, including retailers such as Amazon, Walmart, Best Buy, Home Depot, and Target. This Privacy Policy applies only to theinnospace.com. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a prominent notice on the Site and updating the “Last Updated” date at the top of this document. We encourage you to review this page periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Innospace Technologies Limited
Unit 608, 6/F, Hopesea Industrial Building
26 Lam Hing Street, Kowloon Bay, Hong Kong
Email: nathan.golding@theinnospace.com
Website: theinnospace.com
Innospace Technologies Limited recommends that this Privacy Policy be reviewed by qualified US legal counsel prior to publication to confirm compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Children’s Online Privacy Protection Act (COPPA).